Return Policy

Return requests

For FridgeFilterHub, customers' satisfaction is always our top priority. Therefore, if you are not satisfied with the products received, please get in touch with us within 30 days from the delivery date to request a return.

Air Purifiers:

Air purifiers can be returned within 30 days of purchase if they meet the following criteria:

  1. The product must be in its original, unopened packaging.
  2. The product must be free from signs of use, wear, or damage.
  3. All accessories and components included in the original packaging must be returned intact.
  4. The packaging should not have any additional labels, markings, or damage.

Water Filter Pitchers:

For water filter pitchers, returns can be initiated within 30 days of purchase if they adhere to the following conditions:

  1. The pitcher and all accompanying components must be original, unused.
  2. The packaging should remain unopened and free from any damage.
  3. Any seals or protective packaging should remain intact.

Refrigerator Water Filters:

Refrigerator water filters are eligible for returns within 30 days of purchase, provided they meet the following requirements:

  1. The filter must be unused and not have been installed in any appliance.
  2. All original packaging and accessories must be returned without damage.
  3. The filter should not show any signs of wear, use, or damage.

If you have a refund, please pay attention: after your refund application is approved, the payment amount will be returned to your payment account in the same way, but the shipping fee is not refundable. Due to different payment methods, the refund processing time will also differ, generally between 1 and 2 business days. If it is overdue, please get in touch with us via email at

Order cancellations 

Generally, cancellation is supported within 30 minutes of placing an order, but not after 30 minutes because the order has been processed, and the package can not be retrieved. We will process your order cancellation request for you within 24 business hours.

If you fail to cancel the order after 30 minutes and do not wanna keep it, you can return it to our return address after receiving it.

Return instructions

Before returning a product, please contact us at to confirm the return process.

Once receiving the products, please check whether they have quality problems and whether they meet your wishes.

If it is our reason (e.g., the products are damaged, defective, etc.), we may ask you to show the unpacking video, product details, pictures, etc., when you contact us by email. So please keep them properly until the whole return and exchange process finishes. After confirming, we will reship the products to you within 1 to 2 business days for free or refund you directly.

Suppose you are not satisfied with the products after receiving them. In that case, we can accept your return requests for the products in new condition with the original package. We will not charge a restocking fee, but you need to bear the return cost.

Note: if the returned product has issues different from the return request after we receive and confirm, we will reject your return request and return the product to you. You will be responsible for the shipping cost.

Our return address is 156 S Main St, Keller, TX 76248. Please note that all products that need to be returned or exchanged must be communicated with FridgeFilterHub in advance; otherwise, FridgeFilterHub will not be processed.