FAQ

Can I cancel the order if I do not want it anymore?

Yes, you can cancel the order within 30 minutes since placed, not for over 30 minutes.

How long does it take for me to get a refund?

It typically takes about 5-10 business days for your return to arrive at our fulfillment center and be processed for a refund. Once we receive your qualifying return, we will approve your refund immediately. Depending on your financial institution, please allow additional 1–2 business days for the credit to post to your bank or credit card account.

Do you do back orders?

No, we do not do back orders. If an item is out of stock, our customer team will notify you as soon as possible and ask if you would like a replacement item. Out-of-stock orders will be canceled unless a replacement item is requested.

What forms of payment do you accept?

We use Square, Stripe and Paypal for payment, and the following cards are accepted: JCB, VISA, MASTERCARD, and AMERICAN EXPRESS.

What is PayPal?

PayPal is an online payment system that makes paying for things online and sending and receiving money safe and secure. When you link your bank account, credit card, or debit card to your PayPal account, you can use PayPal to make purchases online with participating stores.

When will my credit card be charged?

Your credit card will be charged for the cost of each item as it ships. Therefore, you may see multiple credit card charges if you have an order containing multiple items shipped at different times.

How often should I replace my refrigerator water filter?

We recommend replacing your refrigerator water filter every 6 months for optimal performance. This ensures that your water continues to be filtered effectively, maintaining its quality and taste. If your refrigerator has a filter status indicator, follow its guidance. Regular filter changes not only guarantee pure drinking water but also extend the lifespan of your appliance.

Can I use FridgeFilterHub's water filter pitchers with well water?

Yes, our water filter pitchers are designed to work with most types of tap water, including well water. Our advanced filtration technology effectively reduces common contaminants in well water, such as sediment, chlorine, and odors. However, if your well water has specific contaminants that require specialized filtration, we recommend considering our range of dedicated water filtration systems for comprehensive purification.

How do I know if the air purifier is the right size for my room?

Choosing the right-sized air purifier is crucial for efficient air cleaning. Our air purifiers are labeled with recommended room sizes based on air circulation rates. Generally, select a cleaner that can handle a slightly larger room size than yours for optimal results. If in doubt, refer to the product specifications or contact our customer service. Remember, proper sizing ensures the air purifier effectively removes allergens, pollutants, and odors from your space.